Comments on: Humans at work. Tread softly.

By: get into college

get into college — Fri, 28 Sep 2007 13:33:42 +0000

For the most part I agree with you, theda but I still have some reservations. Great post though!

By: Veronica

Veronica — Tue, 25 Sep 2007 19:47:35 +0000

i agree with barry..It’s so important to communicate with your employees and clients.

By: Theda K.

Theda K. — Tue, 25 Sep 2007 18:47:32 +0000

Hi Barry, thanks for stopping by! I see you’re in Arizona too, and I’ve actually done some real estate writing for the Arizona market (in Scottsdale, ironically). I’ll be in touch, and please let me know if you have any writing needs. Thanks for your comments.

By: Barry Cox - Scottsdale Homes

Barry Cox - Scottsdale Homes — Tue, 25 Sep 2007 18:12:52 +0000

Great post. In my line of work, communication is key. If you really make an effort to communicate with your clients it makes a huge difference. I read somewhere that like 75% of sales are lost due to not following up. I also believe it’s ok to make mistakes as long as you make it right and communicate that with your clients. Thanks.

By: Theda K.

Theda K. — Wed, 19 Sep 2007 03:47:30 +0000

Thanks for the warm "welcome back," Lillie and Angela! I'm on leave from my job because my throat hurts too much (I work at a call center...I've got laryngitis as a result), so I'm getting back into the swing of things.

Lillie, thanks for the extra advice. And it looks like I didn't properly install the threaded comments. Shoot. I'll figure out what went wrong later. I did activate the plugin...I did not read the readme file though.

Look for more posts soon.

By: Angela Williams Duea

Angela Williams Duea — Tue, 18 Sep 2007 15:12:06 +0000

You both are so right – admitting your mistakes, forgiving others, and taking corrective action. I’ve worked on many projects where people have hidden their mistakes, and the end result is never pretty.

Glad to see you back, Theta!

By: Lillie Ammann

Lillie Ammann — Tue, 18 Sep 2007 13:24:36 +0000

It’s good to see you posting, Theda K.

And this is good advice – the only thing I might add is sometimes you may need to take some corrective action. For example, if you realize in advance you’re going to miss a deadline and coordinate with the client, that’s probably all you need to do. However, if you expect to be on time and something happens at the last minute so you don’t give the client advance notice, you may want to offer a discount on the work or some kind of bonus for future work – showing that you take responsibility for your actions.